1. Introduction
PRIVESTO is committed to handling all client inquiries and complaints fairly and transparently. This policy outlines the procedures for resolving disputes related to our services.
2. Initial Contact
In case of any issues or disagreements, we encourage clients to contact us through the following channels:
Email: info@privesto.pt
Phone: +351 910 812 055
Postal Address: Av. do Atlântico, Panoramic, 13/6, 1990-096 Lisbon, Portugal
We strive to respond to all complaints within 10 business days.
3. Mediation and Amicable Resolution
PRIVESTO prioritizes amicable dispute resolution and seeks to find a fair solution for all parties. If the issue is not satisfactorily resolved, a formal dispute resolution mechanism may be necessary.
4. Alternative Dispute Resolution (ADR)
If a satisfactory solution cannot be reached through direct contact with PRIVESTO, clients may turn to alternative dispute resolution mechanisms such as:
Officially recognized Alternative Dispute Resolution (ADR) entities registered in Portugal.
Specialized real estate mediation or arbitration providers.
The complete list of alternative dispute resolution entities can be consulted on the Consumer Portal at www.consumidor.gov.pt.
5. Legal Action
If no resolution is possible through the above means, parties may take the matter to the competent courts in Lisbon, Portugal.
6. Policy Updates
PRIVESTO reserves the right to update this policy as necessary. Any changes will be communicated through our website.
7. Contact
For more information about this process, please contact us:
Email: info@privesto.pt
Website: www.privesto.pt
PRIVESTO - Your Real Estate Partner